Refund policy

Last updated: November 11, 2026

This policy covers orders placed with leyujg at https://leyujg.com.

1. Return Period and Item Condition

You can request a return within 30 calendar days of receiving your order. You may request one if an item does not fit, is no longer wanted, or arrives damaged, defective, or different from what you ordered.

For a change-of-mind or size-related return, the item must be unworn, unwashed, and unused, with its original tags attached and in its original condition. Please return it in its original packaging if packaging was provided. Include your order number or another proof of purchase.

These conditions do not prevent you from reporting damage, defects, or an incorrect item, or from using any rights available under applicable law.

2. Starting a Return

Email hello@leyujg.com with your order number, the item you want to return, and the reason for the request.

For an item that is damaged, defective, or incorrect, include photos if reasonably available. We will review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before mailing anything back so we can confirm your order and organize the return shipment.

Return address
leyujg
159 Montgomery Heights Rd
Selma, NC 27576
United States

3. Return Shipping and Fees

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard shipping on U.S. orders is free, so no original standard shipping charge will be deducted from your refund.

4. Inspection and Refunds

We will inspect returned items within 3 business days of receipt and let you know the result. If a return is not approved, we will explain the reason.

For approved returns, we will initiate a refund to your original payment method within 15 business days after receiving the item. The refund covers the amount paid for the accepted returned items, including applicable refundable taxes. Any discount applied to the purchase will be reflected in the refund amount.

The date we initiate a refund may differ from the date it appears in your account. Processing times depend on your bank or payment provider. If the refund has not appeared after the provider’s stated processing period, email hello@leyujg.com and we will help check its status.

5. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, your order contains the wrong item, or something is missing, contact hello@leyujg.com. We will look into the issue and arrange an appropriate solution, such as a replacement or refund. You will not be charged shipping costs to correct an error on our part.

Reasonable inspection to understand the issue does not restrict your rights under applicable law.

6. Exchanges

If you need a different size or item, contact us before sending the original item back. We will explain the available options and next steps.

If an exchange cannot be arranged, you may request an eligible return and place a new order.

7. Cancelling an Order

To request cancellation, email hello@leyujg.com as soon as possible. We will check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we will initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Nothing in this policy restricts rights or remedies provided by applicable law.

8. Contact

leyujg
159 Montgomery Heights Rd
Selma, NC 27576
United States

Email: hello@leyujg.com
Website: https://leyujg.com/